Frequently Asked Questions
Can my son/daughter remain registered at their doctors at home?
Students will be registered at Minehead Medical Centre. This is to enable our service users to gain independence with their own health needs and to learn how to make and attend appointments with support from Care Support Workers and to order and collect their own medication.
Care Support Workers will keep parents updated with health needs if consent is given from service users over 18 years of age.
Will my son/daughter be supported to dentist or optician appointments?
Care Support Workers will support to emergency appointments if required. However, service users should remain registered at home and we recommend that students attend regular appointments while on breaks from Aurora Foxes.
As Reynard Care and Support Agency is education based, do they work all year round?
Reynard Care and Support Agency are term-time only, therefore they are only here when the students are. See term dates below.
How do I order more medication during the holidays if the young person is registered at Minehead Medical Centre for the duration they are studying at Aurora Foxes?
All students on prescription medication will take home enough medication to cover the period of time they are back at home with their families - with some medication remaining at Foxes for when the student returns. However, if you should need to order more, you can contact Minehead Medical Centre on 01643 703441 (Option 2), between 9am – 12 noon or email: somccg.mmcprescriptions@nhs.net
You will need to provide them with your local pharmacy name, address and postcode and they will send the prescription electronically directly to your chosen pharmacy.
Can the Reynard Care and Support Agency cut my sons/daughters toenails?
Reynard’s staff are not permitted to cut or trim young people’s toenails. This policy is in place to safeguard the health, safety, and wellbeing of those we support.
Many young people may have underlying health conditions, such as diabetes, poor circulation, or may be prescribed anticoagulant (blood-thinning) medication. In these circumstances, even a minor cut or injury can result in significant complications, including infection, delayed healing, or the development of ulcers.
Appropriate toenail care also requires professional assessment and clinical judgement. Conditions such as ingrown toenails, fungal infections, calluses, and other foot health concerns may require specialist intervention. The assessment and treatment of these issues fall within the scope of qualified podiatrists, chiropodists, or other appropriately trained healthcare professionals.
For these reasons, toenail cutting or trimming must only be undertaken by a qualified podiatrist, chiropodist, or another suitably trained healthcare professional. Staff will support young people to access the appropriate professional services where toenail care is required.